Brookline 617-860-6430 Fort Point 617-608-3695 Acton 617-860-6426

Billing Policies

Health insurance has become much more complicated. Visit our reference guide to learn more about common terms to help you understand your plan benefits.  We strongly suggest that you contact your insurance provider to verify your benefit information to determine the cost per session. Physical Therapy providers do no have access to the financial agreement between a patient and their insurance company so we are unable to provide any financial information outside of a general estimate. POST is not responsible for incorrect benefit information provided to us by the insurance company. Having this information will allow you to know prior to coming to your appointment what you are financially responsible for.

CO-PAYS: Co-pays are due at the time of your visit to the office and will be processed automatically to the credit card provided.

INSURANCE CARD: We will need a copy of your insurance card so that we can verify that we have the correct information during your initial evaluation. If you change insurance plans, you must notify us by sending a copy of the front and back of the card to our office via email.

MISSED VISITS: We charge a fee if you miss a scheduled visit or if you do not cancel at least 1 day in advance. No fee will be charged due to an emergency. We aren’t monsters. 

Balance: POST will process payment for any patient balance using the credit card provided. If you do not agree with the charges returned by your insurance company, please call your company right away to remedy the situation.